Version 2026-11-09
Draft: these terms are being reviewed and are not in force yet.
MerchFrom is run by [COMPANY NAME], S.L., NIF [NIF], with its registered office at [ADDRESS], Barcelona, Spain, registered in the Registro Mercantil de Barcelona [REGISTRY DETAILS]. You can write to us at hello@merchfrom.com.
These terms are for two kinds of people: fans, who buy merch from a shop on MerchFrom, and members, the artists, bands, studios and labels who run a shop or order runs. Section 2 is for fans, sections 3 and 4 are for members, and sections 5 and 6 are for everyone. How we handle personal data is in the Privacy Policy.
You buy from MerchFrom. The artist designs the merch and gets a share of every sale. We print it, sell it, send it, and look after anything that goes wrong with your order.
Prices include VAT. You see the shipping cost before you pay. Payment is by card through our payment provider, Stripe. We never see your full card details.
Every piece is printed to order in our studio in Barcelona and leaves the studio within 3 to 5 working days of your order, usually within 72 hours. How long delivery takes depends on the distance and the courier. Your order page shows the tracking once it is on its way.
If you are a consumer in the EU, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. Tell us at hello@merchfrom.com with your order number (you can use the EU model withdrawal form, but you don’t have to), then send the pieces back unworn and unwashed within 14 days. We refund what you paid, including the standard shipping, within 14 days of your message. We may wait until the pieces are back or you show us you sent them. You pay the cost of sending them back.
If a piece arrives misprinted, damaged or not what you ordered, write to us with your order number and a photo. We reprint it or refund it, shipping included, and you don’t need to send it back unless we ask. If tracking shows a parcel never arrived, we send it again or refund it.
You also keep every right consumer law gives you. In Spain, that includes a legal guarantee of three years for goods that are not as they should be. Nothing in these terms reduces those rights.
MerchFrom is members only. You apply, and our team reviews every application. We may decline one without giving a reason. You must be at least 18 and act for your own art or business. You sign in with your email and a one-time key, so keep access to that email safe: what happens in your account is your responsibility. Joining is free.
The assistant in the Studio is an AI system. Draft designs made from a brief are generated by AI image models, and we tell you when something was made that way. AI output can look like existing work, so check a draft before you sell it. In many countries, images made by AI get little or no copyright protection. Publishing, approving proofs and paying always wait for your own confirmation.
You set your prices. The lowest price for a product is 50% over its base cost, plus VAT, rounded up to the next 50 cents. The Studio shows it before you publish. We sell each piece to the fan as the seller, and your share of every sale is the price without Spanish VAT (the price divided by 1.21) minus the product’s base cost. The base cost covers the garment, the printing and card processing. A product keeps the base cost it was saved with until you change its price. New base costs apply to new products and to products you reprice, and we announce them at least 30 days before.
Before a product goes live, our Design team checks that it will print well. We may fix small things that don’t change the design, ask you to approve a bigger fix, or decline to print a design that won’t print well or breaks these terms. A sale always prints the version that was on sale when the fan bought it.
If we refund a sale because of our mistake (a misprint, a damaged or lost parcel), your share stays yours. If a fan withdraws within their 14 days, the share for that sale is taken back from your next payouts.
Your shop is your website. Its texts, pages and links, and any domain you connect to it, are your responsibility. You must control any domain you connect. Questions about the merch and orders come to us, and the rest goes to you. We run our own advertising cookies on shops, only for visitors who accept them; the Privacy Policy explains how.
Your share is paid through Stripe, our payment provider. To receive payouts you open a payout account with Stripe and accept Stripe’s own terms. Your share is sent to that account with each sale, and Stripe pays it into your bank on its schedule. You are responsible for the taxes on your own earnings.
A run is a bulk order: screen printed (up to 15 screens) or printed DTG/DTF, as quoted. Runs are priced before VAT. The VAT follows where the run ships and whether you give a valid EU VAT number. We need your billing details before you pay. You pay the whole run after approving its proof, and we go to press after payment.
Our Design team checks every run after payment. If a fix changes the price, you approve the change and pay the difference, or the lower price is refunded when you approve. If you don’t answer within 7 days (we remind you after 2), we either print the original or cancel the run with a full refund.
You can cancel a run with a full refund until printing starts. After that it can’t be cancelled. Check your proof carefully: colours on a screen never match ink on fabric exactly, and small differences in colour and placement are normal in screen printing and are not defects. If pieces arrive faulty, tell us within 14 days of delivery with photos, and we reprint or refund the faulty pieces.
You can close your account at any time. Orders already paid are finished and sent. We may suspend or close an account that breaks these terms, after telling you why, or straight away for a serious breach. When an account closes, the shop goes offline, and we delete your files within [90] days, except what the law makes us keep (orders and invoices).
Your artwork stays yours. You keep all rights to everything you upload.
So that we can do our job, you give MerchFrom a non-exclusive, worldwide, royalty-free licence, for as long as the artwork is in your shop or in an open order, to: store it; prepare it for print (resizing, cleaning, removing a background, separating colours, halftones, and the small fixes our Design team makes); print it on the products you choose; show it and its mockups in your shop, on order pages, in emails and on invoices; show on our website that a job is on our press; and show images of your merchandise, with your name and logo, in MerchFrom’s own advertising: ads, including remarketing to people who visited your shop, films, our website, social media, advertising platforms and press. You accept this by joining, we don’t ask you first, and nothing is paid to you for it. We keep copies afterwards only as our records require. Films, press and posts already published can stay up after a product comes off sale.
You promise that you own, or have permission to use, everything you upload or ask us to make, including logos, band names, photos and fonts, and that it doesn’t break the law or anyone’s rights. If someone makes a claim against us because of content you supplied, you cover our costs of it.
Lupa, our pre-press model, learns from our own archive of past print work, our team's audits and feedback on that work, and print shops in our training programme.
We don't train it on the artwork members bring to MerchFrom or on what they do in the Studio. Fans' orders aren't used for training either.
We never sell your files or give them to anyone for their own training.
Nothing illegal, nothing that infringes someone else’s rights, nothing that incites hatred or violence, and nothing sexual involving minors. We may refuse to print, or take down, content that breaks this.
If you think something on MerchFrom is illegal or infringes your rights, write to hello@merchfrom.com with the subject “Report”, the link to it, and why. We look at every report, act on it, and tell both sides what we decided and why. Either of you can ask us to look again.
We are responsible for our work as the law says. Nothing here limits our liability for death or injury, for fraud or gross negligence, or the rights consumers have by law. Toward members acting as a business, we are not liable for indirect losses such as lost profits, and our total liability is limited to what you paid us in the 12 months before the claim.
We tell members by email at least 30 days before a change takes effect, and you can close your account before then. An order always follows the terms in force when it was placed.
These terms are governed by Spanish law. If you are a consumer, you keep the protections of the law of the country you live in, and you can go to the courts there. For members acting as a business, the courts of Barcelona decide.